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If you have attempted a card transaction on a POS or ATM and your account has been debited but you have not received value for the transaction, kindly fill out this form and submit it to effect a reversal of your funds.
If you have attempted a card transaction on any of our e-Channels (POS, ATM, QUICKTELLER, etc) and your account has been debited but you have not received value for the transaction, kindly search for and lodge the transaction below to effect a reversal of your fund or click here to download and fill this pdf file then submit it to the nearest branch.
You may also report your issue to Zenith Direct by calling 012787000 or 0700ZENITHBANK.